Refund policy
At Salt & Silk, every garment in our collection is a unique piece of history. Because we specialize in authentic vintage, we take extraordinary care to provide precise measurements, detailed photography, and accurate condition reports for every single item.
We want you to love your archive piece. If for any reason you are not completely satisfied with your purchase, please review our return guidelines below.
14-Day Return Window
You have 14 calendar days from the date your package is delivered to request a return.
Return requests submitted after the 14-day window will not be eligible for approval.
Return Conditions & Eligibility
To be eligible for a return, the item must meet the following criteria:
- It must be in the exact condition in which it was sent—unworn, unwashed, unaltered, and free of any added scents or damage.
- All original tags and packaging (if applicable) must remain attached.
Please Note: Vintage sizes differ from modern sizing standards. We provide exact flat-lay measurements on every product listing. Please double-check measurements prior to purchase, as fit-related returns fall under our standard return policy.
How to Initiate a Return
- Email our customer care team at support@shopsaltandsilkco.com with your Order Number and the reason for your return.
- Once your request is approved, we will provide you with the return shipping address and instructions.
- Securely pack the item and ship it back to us within 7 days of approval.
Return Shipping Fees
Customers are responsible for all return shipping costs. Original shipping fees are non-refundable.
We strongly advise using a trackable shipping carrier (such as USPS, UPS, or FedEx). Salt & Silk is not responsible for return packages lost or damaged in transit.
Refund Processing
Once your return is received and inspected by our curation team, we will notify you via email regarding the approval status of your refund.
Upon approval, your refund will be credited back to your original method of payment within 5 to 7 business days (minus initial shipping fees).
Final Sale & Damaged Items
Items marked as Final Sale, archive clearance, or purchased during promotional archive sales cannot be returned or exchanged.
If you receive an item that was damaged in transit or significantly misrepresented in its listing, please contact us within 48 hours of delivery with photos so we can resolve the issue immediately. In those cases we cover return shipping and refund you in full, including your original shipping cost.
Inquiries
For any questions regarding your order or our return process, please reach out to us at support@shopsaltandsilkco.com.